Job Information
Citizens Payment Ops Specialist II in Riverside, Rhode Island
Description
As the Payment Ops Specialist II, you are responsible for monitoring accounts payables and receivables for the Operations team. You will also review payment requests to ensure they comply with policies and procedures, and you will track vendor payments and review their status to identify any issues that may have occurred.
Primary responsibilities include
Review payment requests to ensure that they comply with internal policies and procedures.
Track payments to vendors and review payment status to identify any issues that may have occurred during processing.
Prepare reports on accounts payable activity such as delinquencies and exceptions.
Reconcile accounts payable ledgers with bank statements or journals of the company’s financial institution.
Acts as an informal resource for payment specialists with less experience.
Process checks, money orders, credit card payments, wire transfers, and any other forms of payment.
Call Center support for payment processing and inquiries.
Payment exception processing and investigations.
Qualifications, Education, Certifications and/or Other Professional Credentials
5+ years experience in Payment Operations processing
5+ years customer advisor experience
Ability to plan and prioritize workload while working under tight deadlines
Ability to work under pressure with efficiency and accuracy
Strong understanding of Payment Security Policies
Ability to multi-task working independently and collaborate with teams
Ability to influence across varying levels and organizations
Excellent written and oral communication skills
Ability to resolve straight forward to moderately complex problems with minimal guidance
Strong attention to detail
Strong verbal/written communications skills
Strong knowledge and work experience with Microsoft applications such MS Office, Excel, Word and Power Point.
Hours & Work Schedule
Hours per Week: 40
Work Schedule: Hours varies between 8:30am to 7:30pm, Monday to Friday
Hourly Rate
$22.70 per hour
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
05/27/2024